Get ready for some big changes on the iconic Humber Bridge! A new tolling system is set to revolutionize the way you cross this historic landmark. But here's where it gets controversial... fees are on the rise for the first time in over a decade!
Starting this week, the toll booths will close, and you'll need to adapt to a new way of paying. Say goodbye to the familiar booth experience and hello to advanced payments via an app or website. It's a bold move, and we're here to guide you through the key questions and potential pitfalls.
How will you navigate this new system? Let's dive in and explore the options.
Q: What happens if I don't have access to online payment methods?
A: Fear not! While the booths are gone, the Bridge Board assures us that cash and card payments are still an option. You'll just need to make these payments over the phone or at designated Paypoint shops.
Q: How do I pay by phone or Paypoint?
A: For phone payments, dial 01482 235500. To use Paypoint, visit a participating shop (you can find one here: https://www.paypoint.com/store-locator) and simply ask to pay the bridge fares. Remember to have your vehicle registration number handy!
Q: What's the deal with the new app and website?
A: The Humber Bridge Board is offering two payment options: a pre-paid account for frequent users, which comes with a 25% discount, and 'guest crossings' for occasional users. Both require your vehicle registration number and an email address for the receipt.
Q: When can I expect the new app and website to be live?
A: The Bridge Board promises that the new system will be up and running on Monday, February 2nd. So, if you cross the bridge on the weekend of January 31st and February 1st, you'll have until February 3rd to pay the toll. Existing account holders, don't worry - your fare will be automatically deducted.
Q: Why the toll increase if they're removing staff?
A: The Bridge Board explains that the toll fee has remained unchanged for 13 years, while other costs have risen. They need to increase the toll to cover the operation and maintenance of the bridge. It's a controversial move, but they assure us that overall staff numbers have remained stable due to an increase in the customer service team.
Q: How will I know about these changes when I'm on the bridge?
A: The Bridge Board has you covered with informative signs displayed across the bridge. They've also been distributing flyers to toll booth customers to ensure everyone is aware of the upcoming changes.
Q: Is paying via PayPoint as straightforward as it sounds?
A: According to the Bridge Board, absolutely! You can visit any PayPoint shop, ask to pay the bridge fees, and provide your registration number. It's as simple as that!
Q: What happens if I forget to pay?
A: If you don't pay in advance or by midnight the day after your crossing, you'll be charged a £25 administration fee. This fee has increased from £15 to cover the rising costs of recovering unpaid tolls. So, if you cross the bridge on a Monday, you have until midnight on Tuesday to pay up!
Q: Can I pay immediately after crossing?
A: Unlike the previous HumberTag system, the new system allows for instant payments after crossing. You can also choose to pay in advance if you prefer.
So, there you have it! A new era for the Humber Bridge and its users. We'd love to hear your thoughts on these changes. Do you think the new system is an improvement, or do you have concerns? Let us know in the comments below!
